Delta Physiotherapy & Rehabilitation

Privacy Notice

 

How we use your personal information 

This fair processing notice explains why the clinic collects information about you and how that information may be used.

 

The health care professionals who provide you with care maintain records about your health and any treatment or care you have received previously. These records help to provide you with the best possible healthcare.

 

Your physiotherapy, rehabilitation, massage, and personal training records may be electronic, on paper or a mixture of both, and we use a combination of working practices and technology to ensure that your information is kept confidential and secure. Records which this clinic hold about you may include the following information;

 

  • Details about you - such as your address, date of birth, contact details (inc. telephone & email),  carer/guardian, legal representative, emergency contact details 

  • Any contact the clinic has had with you - such as appointments, clinic visits etc

  • Notes and reports about your health

  • Details about your treatment and care 

  • Results of investigations such as laboratory tests, x-rays etc 

  • Relevant information from other health professionals, relatives or those who care for you

 

To ensure you receive the best possible care, your records are used to facilitate the care you receive. Information may be used within the clinic for clinical audit to monitor the quality of the service provided. We may also use your contact details for marketing purposes, such as email offers.

 

Your information will be held both centrally and on a secure cloud-based platform. It may be used for statistical purposes. Where we do this, we take strict measures to ensure that individual patients cannot be identified.

 

How do we maintain the confidentiality of your records? 

We are committed to protecting your privacy and will only use information collected lawfully in accordance with:

  • EU General Data Protection Regulation (GDPR) 2018

  • Data Protection Act 1998 

  • Human Rights Act 1998 

  • Common Law Duty of Confidentiality 

  • Health and Social Care Act 2012 

  • Information: To Share Or Not To Share Review

 

Every member of staff who works at the clinic has a legal obligation to keep information about you confidential. 

 

We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations), where the law requires information to be passed on and/or in accordance with the new information sharing principle following Dame Fiona Caldicott’s information sharing review (Information to share or not to share) where “The duty to share information can be as important as the duty to protect patient confidentiality.”

Who are our partner organisations? 

We may also have to share your information, subject to strict agreements on how it will be used, with the following organisations; 

  • GPs/NHS Trusts / Foundation Trusts

  • Consultants

  • Solicitors

  • Social Care Services 

  • Police & Judicial Services  

  • Voluntary Sector Provider

  • Other ‘data processors’ which you will be informed of 

 

You will be informed who your data will be shared with and in most cases asked for explicit consent for this happen when this is required. We may also use external companies to process personal information, such as for archiving purposes. These companies are bound by contractual agreements to ensure information is kept confidential and secure. 

 

Access to personal information 

You have a right under the EU General Data Protection Regulation 2018 & Data Protection Act 1998 to request access to view or to obtain copies of what information the clinic holds about you, to have it amended should it be inaccurate, and in some cases for the information to be erased. In order to request this, you need to do the following:

  • Your request must be made in writing to the Business Manager 

  • There may be a charge to have a printed copy of the information held about you

  • We are required to respond to you within 1 month 

  • You will need to give adequate information (for example full name, address, date of birth, and details of your request) so that your identity can be verified and your records located 

 

Objections / Complaints 

Should you have any concerns about how your information is managed at the clinic, please contact the Business Manager. If you are still unhappy following a review by the clinic, you can then complain to the Information Commissioners Office (ICO) via their website (www.ico.gov.uk). 

 

If you are happy for your data to be extracted and used for the purposes described in this privacy notice then you need to consent by signing and dating at the end of the notice. If you have any concerns about how your data is shared then please contact the practice. 

 

Change of Details 

It is important that you tell the person treating you if any of your details such as your name or address have changed or if any of your details such as date of birth is incorrect in order for this to be amended. You have a responsibility to inform us of any changes so our records are accurate and up to date for you.

 

Notification 

The Data Protection Act 1998 requires organisations to register a notification with the Information Commissioner to describe the purposes for which they process personal and sensitive information. 

 

This information is publicly available on the Information Commissioners Office website www.ico.org.uk. The practice is registered with the Information Commissioners Office (ICO). 

 

Who is the Data Controller? 

The Data Controller, responsible for keeping your information secure and confidential is ‘Delta Physiotherapy & Rehabilitation’. The nominated Data Processor is Hannah Butt, Business Manager.

 

Complaints 

Should you have any concerns about how your information is managed by the Practice please contact the Business Manager at the following address: 44 Bell Lane, Bury BL9 6BA. If you are still unhappy following a review by the Practice you can then complain to the Information Commissioners Office (ICO) - www.ico.org.uk, casework@ico.org.uk, telephone: 0303 123 1113 (local rate).

We are registered with all major insurance providers

Address: 44 Bell Lane, Bury. BL9 6BA

Tel: 0161 641 3900

   Appointments available  

   Mon: 7.30am- 4pm

Tues- Thurs: 7.30am- 7.30pm  Fri: 7.30am- 6pm

 Sat: 8am-12 noon

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To book an appointment call 0161 641 3900 or email